Read through the suggestions below before contacting us.
I have a plumbing problem.
If your toilet clogs, you can usually use a plunger to restore function. Simply flush the toilet one time and press a plunger over the opening. Create a seal and pump the plunger multiple times to move the blockage through the pipes.
If your sink clogs, you may be able to fish debris out of the trap using a drain cleaning tool. These are available at most hardware stores. Please do not use corrosive chemicals in your drain, as these could damage the pipes.
I have no electrical power.
If your home loses electrical power, locate the circuit breaker. If something overloads the circuit, it may cause the breaker to flip. Reset it to restore power.
If you continue having problems, contact your utility company for assistance.
I don't have hot water.
Locate the hot water heater for your property and verify that the settings have not been tampered with. Some tanks have vacation modes that may limit your hot water availability.
Reset the tank if possible and wait 15 to 20 minutes to see if it begins to function properly again.
I have have heat or air conditioning.
If your HVAC system isn't working properly, check your thermostat settings. Settings may be changed by accident. After verifying that the settings are still correct, contact your utility company to make sure there are no problems with your account.
There is no heat in the property
Make sure your thermostat is set correctly, and has not tripped or encountered a fault that has shut off the system. Reset the thermostat. Call your utilities provider and check to see if your service has been suspended.
I have an emergency problem!
If you're worried about your safety, call 911 for immediate help.
For maintenance emergencies, call our offices.
If you still need help, get in touch via the portal link below.
Log in Now
Click the button to be redirected to the account portal, where you can make a maintenance request.
If you've recently moved into a New Colony PM home and don't have account access yet, give us a call: (410) 381-3336